Return policy

In principle, a return is only possible 14 days (calendar days) after receipt of the goods. The date of dispatch is decisive.
After this period, a return is only possible after prior agreement. We recommend that you check your shipment immediately upon receipt and, if you wish, send it back immediately. The following conditions also apply:

The goods are undamaged and unused
The goods are in their original, undamaged packaging
If all of these conditions are met, we will reimburse you for the purchase price paid for the returned goods as soon as they are back in the warehouse. Shipping costs are not reimbursed. The shipping costs for returns are to be borne by the sender.



Return instructions

Would you like to return an item? It works that simple.

Step 1
Pack complete goods in the original box.

step 2
Include a note on the clear assignment of the shipment. It is advisable, for example, to enclose the delivery note received.
Only deliveries that can be assigned can be reimbursed.

step 3
Close package (s) securely. Then send to our address:
Bag-Shop24 - Dr.-Fritz-Guth-Str. 2 - D-78239 Rielasingen

Step 4
After the parcel has been received, checked and if the above conditions have been met, you will be reimbursed the purchase price paid for the returned goods. This usually takes 3-5 working days after receipt.